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Our Terms, Your Account Rights

DB Games operates under a clear legal framework — your account, your data, and your transactions are governed by the terms set out on this page.

Jurisdiction-Dependent AccessAccount Data RightsbKash, Nagad, Rocket CoveredPolicy Contact AvailableBangladesh-Focused Terms
DB Games Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about your rights under these terms, a data request, or a dispute related to your account or a transaction, our support team handles legal and policy queries directly. Raise your concern through any of the channels below and we will respond with the relevant policy detail or escalate to the appropriate team.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Policy and account queries are handled by the same team — no separate queue.

Email Support

Send your legal or data query to our support address listed in your account settings. Include your registered account ID for faster handling.

Account Help Centre

The Help Centre inside your account covers common policy questions, data request steps, and how to submit a formal complaint if needed.

DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and accessed only for the purposes described in these terms — account management, transaction processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal data to third parties. Players in Dhaka and across Bangladesh can request a copy of their stored data or ask for deletion by contacting support with their account ID.

Data Retention

We retain account and transaction records for the period required by our operating obligations. After account closure, data is held for a defined retention window before deletion.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Data Requests

To request access to, correction of, or deletion of your personal data, contact support with your account ID. We aim to respond to data requests within a reasonable timeframe.

Legal and Account Policy FAQs

Common questions about your rights, data, and how our terms apply to your account.

Eligibility depends on your local law and the region you access from. We do not make legal determinations for individual users — check what applies in your jurisdiction before opening an account.

We store your registration details, transaction history including bKash, Nagad, and Rocket payments, and login activity. This data is used for account management and fraud prevention only.

Contact our support team via live chat or email with your account ID and specify whether you want a data copy or deletion. We will process your request in line with our retention policy.

We may update terms when operating conditions change. Material updates are communicated to your registered contact. Continued account use after an update means you accept the revised terms.

Any remaining balance in your account wallet can be withdrawn to your bKash, Nagad, or Rocket account before closure. Contact support to initiate the withdrawal and account closure process.

Formal complaints should be submitted via email to the address in your account settings, including your account ID and a clear description of the issue. Our team will escalate as required.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.